Refund policy

Refund Policy for defective products

All Products shipped will be free from material defects and be of a satisfactory quality.

If the Products are materially defective or incorrect on delivery, we shall have no liability to you unless you notify us of the problem within 14 days from the date of delivery by email at sales@keeferberlin.com.

If you notify a problem to us we will:

• make good any shortage or non-delivery; or
• replace any Products that are materially defective or damaged; or
• where Products cannot be made good or replaced, refund you the amount paid by you for the Products in question. Refunds will be credited to the payment method used to make the original purchase.